At the peak of dining, queuing in popular restaurants has become a very common thing. However, many restaurants do not understand proper management, leading to a large loss of waiting customers.
According to statistics, if the restaurant effectively manages “queuing customers”, the loss rate of customers is only about 20%; if the restaurant is small and does not effectively manage the “queuing”, the customer loss rate will exceed 50%, even up to 65%.
The following several methods can effectively solve the problem of customer churn.
1. Make an appointment online
Many merchants are now cooperating with mature Internet platforms. They can locate directly on the platform during non-busy hours, and can arrange numbers on the Internet during peak dining periods. After users receive a queue number, they don’t have to wait at the door. The restaurant can be notified via APP or SMS.
2. Make in advance
The chef can start preparing the food that needs to be used the next day one day in advance, and do simple processing. The next day before the user enters the store, the chef will start to make the meal, in this way, the user can be avoided for a long time Wait to reduce the loss of users.
3. The food is put in the cabinet
The chef can start preparing meals some time in advance, and put the prepared meals into the food locker. The locker’s unique heating, heat preservation, and disinfection functions ensure that the nutrients of the food are not lost, and effectively prevent germs. People can eat healthy food. In this way, users can go to the cabinet to take out their own food after arriving at the store, and no longer have to spend a long time waiting for the chef to prepare.
